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Uniform FAQs

How long will my uniform take to arrive?

This can vary depending on the time of year you order your items.

We try our very best to get all uniform items out within 3 weeks. However some things are beyond our control. We order in the garments, names and prints from seperate suppliers and print all garments ourselves so in some cases we are having to wait on stock of items which can take a while to come in.

We will let you know as soon as possible if your garment is going to be delayed.

If ordering items for a gift or for a show, please allow plenty of time. Christmas is a particularly busy time for orders and suppliers.

When should i pay?

Payment should be made once you have received our confirmation email.

Please note - orders cannot be processed until this payment has been made and received in full.

Can i swap/exchange my uniform if it is the wrong size?

This will be at the discretion of XLR8 Dance & Fitness. Please check all sizes or ask to try on a garment if you are unsure.

If items have been worn, washed, damaged or personalised then an exchange or refund can not be granted.

Please check all spelling of names/initials for you garment.

Washing and care instructions...

It is suggested to wash all garments inside out to protect the print and DO NOT tumble dry.

Please note the washing instructions in the garment labels refer to the garment without the print.

For t-shirts it is recommended to wash with similar colours to preserve the colour.

Iron all garments with care and preferably inside out. 

What can i personalise my uniform with?

For t-shirts & zip hoodies you can personalise with one name or nickname to be printed on the back of the item.

For onesies these can be personalised with your initals on the front - maximum 3 letters.

Please make sure all spelling is correct on your order form. XLR8 Dance & Fitness can not be held responsible for mispelling of names if it is spelt this way on the order form. 

Please note that a £3.00 supplement is payable for t-shirt and hoodie personalisation. Onesie initials are included in the full price.

I'm still not sure on what uniform size to order, can you help?

Yes. We are happy to bring some uniform samples to your class for you to try on. T-shirts, hoodies, leggings & joggers will normally fit the correct age. Onesies may come up slightly bigger due to the causal nature of the garment designed for sleep wear/relaxing. Hair Bows will fit all.

Please contact XLR8 HQ if you'd lilke to try any sizes before you purchase your item or make an order.

If item is needed as a gift please select the size you feel would be right - we can always add personalisation at a later date once we know the garment fits correctly.

I'd like to order some uniform as a surprise gift, can you help?

Yes of course!

We can measure sizes on a few children in class (if you are not sure of as not to give the surprise away!) Or let us know which size would be suitable and we can add any personalisation at a later date once we know the garment fits correctly.

Let us know the date you need the garments for - the earlier you order the better!

We can then arrange a time/place convenient to get the garments to you without prying eyes.

I've ordered my uniform, had it personalised and have now decided i want a different size/item. Can i have a refund or exchange?

Unfortunetly we are unable to offer refunds/exchanges on any PERSONALISED uniform items if you change your mind/have selected the wrong size, as we are unable to resell this on.

It is at the discretion of XLR8 Dance & Fitness to offer refunds/exchanges on non personalised items.

If there is a fault with your garment then please let XLR8 know ASAP to see if we can help, however all uniform is throughly checked before being distributed.

Options are available to get the size checked if needed before purchase is made. Size guides are also listed for garments.

If you are still unsure with garments/sizing then please order garment without personalisation to start with. You are more than welcome to add personalisation at a later date.

How do i pay for my uniform?

All payment information will be sent to you in your confirmation email.

You can pay via Cash

Bacs transfer: 13379868 / 30-99-21 / Miss L Davies

or Cheque payable to L.DAVIES.

Cash or cheque should be handed straight to your XLR8 dance/cheer/drama teacher.

Please DO NOT leave payments at your school office.

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